As an act of good will, PETstock will accept return items you have changed your mind on... we know it happens and would rather you be completely satisfied with your order.
In this instance, the product must:
- Be returned within 28 days of purchase
- Be in a re-saleable condition (original condition)
The unwanted product must be returned to us either via post or in person to one of our stores. PETstock Online treats all ‘change of mind' transactions as a refund; you are then able to place another order in your own time for a replacement product from our online store. If you wish to exchange your change of mind item, it must be directly returned to a PETstock store.