PETstock will cover any associated delivery charges for the return of any products which fail to meet the consumer guarantees as per the New Zealand Consumer Law (see ‘When to return a product' above), provided they are returned to us using the recommended shipping method (as discussed with a PETstock Online customer service team member). Any return delivery charges will be added to your refund amount once processed. We will also refund the cost of the original delivery and pay for the delivery of any replacement item.
For any ‘change of mind' returns, it is your responsibility to cover all delivery charges incurred. A copy of your tax invoice (or relevant proof of purchase) is to be included in the delivery (please keep the original for your own reference), and the refund will be processed using your original method of payment.
Delivery charges will not be refunded on orders returned to us due to being uncollected or refused at the time of delivery.
Please ensure your item is packed securely to protect it from any damage in transit and be sure to retain your shipping information for tracking purposes, to ensure the package arrives safely at our warehouse. PETstock cannot be responsible for any items damaged or lost during return transit.