We're really sorry to hear that this has happened to you! It doesn't happen often as we're pretty onto this stuff, so please accept our a-paw-logy!
If you haven't received your order within 3 working days of ordering please contact our Customer Experience Team who can be reached by phone on 0800 13 PETS (7387), online by email or with our live chat service.
The great news is that our friendly and knowledgeable team is available Monday through to Sunday from 8am to 8pm (excluding public holidays).
Once we hear from you, we'll contact New Zealand Post right away to see where your order is.
Please note that all delivery times are approximate and do not take into account weekends or public holidays.