Order Tracking Once your order has been dispatched, you will receive an email confirmation with your order tracking information
34 results for "Orders"
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Where is my order?
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An item in my order is incorrect
to hear that you have received an incorrect item in your order. To obtain a replacement or refund please see the related -
Where can I view my past orders & print an invoice?
the Account dashboard select 'Orders'; Here you can view all your past online orders. To view further information -
Can I change or cancel my order?
Cancel Order? If an order has been picked and is ready for packing, we are unable to cancel the order. If an order has not -
When will my Click & Collect order be ready for collection?
Click and Collect Your click-and-collect order will be ready to collect within 15 minutes (please be advised this time -
How do I apply/redeem my Rewards to an order?
amount you wish to use on your order You will now see the amount applied to your order. From here you can select to redeem -
Can I ship my order to an international address?
International Shipping We only ship New Zealand wide (excluding Chatham Island) and do not offer international shipping -
What do I need to bring with me when I collect my order?
email for the order Valid photo ID# and Your order number The nominated name on the ‘Confirmation Order’ email must -
I have not received part or all of my order
Tracking Order If you have not received your order within the expected time frame, our friendly customer care team is here -
I am not receiving order/account emails - Troubleshooting
Why am I not receiving order or account-related emails from Petstock? Some email providers will security screen incoming